HR at MS JOBS INFO
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Manager - Customer Success (10-15 yrs)
Manager - Customer Success - Indian Payroll
Responsibilities :
- Understand client's business processes and lead the payroll team to provide recommendations on companies payroll module for their needs
- Assist the product implementation team during the implementation process in coordination with the client teams to ensure successful 'go-live'(at the customer site if required)
- Support clients during critical Payroll events during the year.
- Quarter filings, year end closure.
- Support clients to resolve queries on Payroll, as and when required
- Testing and developing new enhancements for the payroll module and coordinating with the development team
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Requirements :
- In-depth knowledge of Indian Payroll with an experience of at least 10 years in payroll implementation/support
- Good understanding of statutory compliances (PF, ESI, TDS and PT)
- Experience in Gratuity and Labor Benefit calculations
- Client handling and payroll system implementation (Transition)
- Good Excel knowledge is a plus
- BSc/BA in business, accounting or relevant field is a plus
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
