We are recruiting for an energetic customer service manager for a one of the Biggest Fashion & Lifestyle Brand.

What will job role involve as a customer service manager?

- To provide a personable, polite and prompt service in the checkout area

- Handling promotion related procedures at the store

- Facilitating in a reduction of billing errors and maintaining the record for the same.

- Relationship management with the customer

- Managing offers and promotional activities

- Handling exchanges of merchandise

- Managing compliance.

Tasks as customer service manager

- Making sure that all the processes work in harmony.

- Auditing of the alteration process

- In-store communicating and compliance of exchange policy to customers & employees

- Coordinating for inter-store exchanges

- Facilitate exchange by a - piece to piece replacement-

- Section to signing on & confirm while collecting returned merchandise from the customer service desk.

- Briefing the customer service executive with information regarding the store, various offers that are available & also those that will start in the near future.

- Ensuring wheel chair[customer facility item] available signage to be present at csd desk

- Coordinating with swagat team and ensuring tokens are placed in their respective shelves and also for the availability of sufficient gate pass booklets for exchanges.

- Coordinate with dm's on availability of free gifts stocks & handling nonavailability of free gifts customer queries.

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