We need only female candidates only for this position.

Max 5 to 6 years of candidates experience are enough for this position.

We need candidates from any Customer Service company who is having any IT Sales experience.

1 year of Team Handling is enough.

- Responsible for operational excellence, customer service and administration of all the branch

- Drive branch team to ensure all requirements of customers are effectively fulfilled

- Identify and implement initiatives for enhanced customer delivery, higher productivity, reduced TATs and cost management

- Provide people leadership to direct reports & assist the Regional Head in expanding the team & helping with the reporting work.

- Impart process & system training's to the branch.

- Review and analyzes data on productivity and efficiency; makes strategic decisions on solutions and improvements; present recommendations to organization and senior management.

- Proactively seek opportunities for process improvements through ongoing review of processes / methods of data collection and report preparation to create efficiencies and eliminate non-value added work

- Be Single Point of Contact or escalations point for any service unavailability/Clarification

- Opportunities seeker to increase customer satisfaction and deepen client relationships

- Execute high quality one on one discussions utilizing advanced questioning and influencing skills with customer/IT business leaders

- Research & recommend Industry best solutions available in the market

- Responsible for Inventory /Resource planning, fulfilling technical requirement and scarce resource utilization across all the branches

Qualification / Professional Experience :

- 3-5 years experience in operation/customer service with proven track record.

- Should be a technical graduate & a post graduate (Technical/Non-Technical).

- Candidate should have core expertise of IT- Hardware & Technology.

- Excellent communication, analytical and people management skills.

- Ability to think laterally and come up with new ideas.

- Understand how to communicate on sensitive information tactfully.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.