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03/05 Anuradha Mukherji
Consultant at Tjori

Views:378 Applications:97 Rec. Actions:Recruiter Actions:0

Manager - Customer Service - Internet/Online (1-7 yrs)

Delhi Job Code: 73383

Job purpose

The Customer Service Manager will be responsible for representing Tjori products to customers either via phone, email or face to face and address any issues/disputes from customers or clients.

The incumbent will also be responsible for setting up the front office operations for the company & will act as company's first point of contact while liasoning with clients, visitors & vendors

The incumbent will get an opportunity to work in fast paced start up and will be exposed to all aspects of business. The candidate will get a chance to observe business processes closely & recommend improvements. We provide rapid growth opportunities to all high potentials.

Duties and responsibilities :

- Delivering a comprehensive service with end to end resolution to enquiring customers

- Managing a large number of incoming calls and emails

- Managing customers- accounts

- Keeping a record of customer interaction and details of actions taken

- Communicating with internal teams to resolve issues

- Generating sales leads, building sustainable relationships where necessary

Qualifications

- Excellent verbal and written communication skills

- The ability to maintain calm under pressure

- A thorough knowledge of all the products

- Efficiency and organizational skills

- Open to Shifts

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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