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28/02 StepUpFind
HR Business Partner at StepUpFind

Views:237 Applications:49 Rec. Actions:Recruiter Actions:0

Manager - Customer Service - General Insurance (3-15 yrs)

Ahmedabad Job Code: 65294

YOU WILL BE RESPONSIBLE FOR :

- Monitoring SLA management to ensure continuous improvement in delivering value customer experience to stakeholders.

- Liaising with 2nd line managers (Operations Admin) onshore to be able to garner a long term working relationship

- Taking ownership for timely delivery to the client either as per laid SLAs or as agreed with the client.

- Ensuring continuous learning to members on end-to-end business environment, processes and skills.

- Defining SOPs within defined frameworks and boundaries to ensure smooth functioning.

- Monthly one on one meetings with the Management.

THE SUCCESSFUL CANDIDATE:

- Graduates or Post Graduate with minimum of 3 years of experience in operations.

- Experience of Non-Life insurance is must.

- Must possess leadership, Problem solving and time management along with strong interpersonal skills.

- Experience of managing a team of over 40 people is add on.

WHAT IS IN IT FOR YOU:

- An opportunity to define, lead and coordinate the operations of the company.

- Liaise extensively with stakeholders.

- Good experience in an Excel,

- Work in a dynamic environment for an established brand.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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