Job Resonsibilities:

1. Serve as the link of communication between key customers and internal teams

2. End to End Customer Order Fulfilment Process (Ecom Accounts & Retail Accounts).

3. Ensure the effective handling of all customer orders, from order receipt to product dispatch/delivery, Ensure the effective handling of all customer orders, from order receipt to product dispatch/delivery

4. Coordinating with the freight forwarder and CHA for shipment arrangement, coordinating with the transporter for vehicle arrangement/ negotiating for price.

5. Maintain financial accounts by processing customer adjustments

6. Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge

7. Follow up for the Shipment schedule, coordinate with Freight Forwarders, Transporters, updating their ETA & ETD on portal, and informing customer about current status.

8. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Desired Qualifications :

- Proficient excel reporting and analytical skills

- FMCG Background is a plus

- Must have dealt with ECOM accounts

- Team player and problem solver in a demanding deadline driven environment

- Prior Experience in Handling Ecommerce Accounts, Key accounts, Retails accounts, .

- SAP working knowledge is mandatory

- Excellent In English Speaking

- Knowledge about Logistics Planning

- 5 days working

- Male candidates preferred from Gurugram (Or can relocate to Gurugram)

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