Freelance Recruiter at Consultant
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Manager - Customer Service - Consumer Durables (3-5 yrs)
- This is a customer service manager role for a Swedish cosmetic brand based out of Dwarka.
- The company has a global market presence
1. We are looking for someone who has prior experience of chat and email support
- Supported development and delivery of CRM marketing strategy with focus on customer satisfaction and sales.
- Collaborated with cross-functional teams to build and enhance comprehensive customer relationship strategy.
- Forged committed client relationships, understanding strategy, opportunities and risks to deliver productive, profitable partnerships.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Addressed and resolved customer complaints, utilizing persuasive retention techniques and consistent account follow-up.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Monitored customer interactions, liaising with customer relationship team to drive exceptional service delivery & Grievance redressal.
1. Good English written and verbal communication
2. Should be able to work individually and handle a team
3. Should be flexible
Shifts : 8AM to 6PM
- 6PM to 3AM
- This role gives an opportunity to travel to Sweden.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
