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29/06 Ravi
Founder & Principal professional at Talent Source

Views:93 Applications:22 Rec. Actions:Recruiter Actions:16

Manager - Customer Service - Chemicals Business (10-16 yrs)

Navi Mumbai Job Code: 164864

We have opening in MNC chemical Co based at Navi Mumbai

Please go through job description and send your up dated Resume with present salary

DEPARTMENT : Customer Service, Sales & Business Management Group

Main function :

- Managing global export documents handling with quality, accuracy and with best lead time

- To ensure export documents are prepared and sent to customers on time

- To Lead, motivate and develop documentation team members

- To ensure continuous improvement in documentation process and trouble shooting skills

- 50% team management and 50% documents handling

- Immediate superior

Education/Knowledge : 


- English Medium educated Graduate with PG Diploma in Export and Import Management or MBA (Supply Chain or International Trade).

- Knowledge about export order fulfilment, international trading and Supply Chain.

- Knowledge about export and import documents in global trade with experience of leading a team.

- Leadership qualities for leading and driving an experienced professional team

- Excellent ability in verbal and written English communication

Experience: 10-16 years experience in customer service functions in reputed organisations preferably in European MNC with last 3-4 years leading and managing a team of 4-5 persons in customer service.

Competencies : 

- Lead and own the overall export documents handling process for global customers as a part of O2C process in customer service management

- Implement customer requirements for documents

- Ensure quality and accuracy of all export documents

- Knowledge of Bill of lading or other transport documents in global trade and its checking and approval

- Good knowledge in global trade and Export / Import documentation

- Knowledge of Trade Agreements, Origin rules, Trade Blocks, Tariff and non-tariff measures

- Incoterms and payment terms including Letter of Credits and associated banking rules and preparing documents for negotiation under L/C

- International banking process for export and import

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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