Founder & Principal professional at Talent Source
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Manager - Customer Service - Chemicals Business (10-16 yrs)
We have opening in MNC chemical Co based at Navi Mumbai
Please go through job description and send your up dated Resume with present salary
DEPARTMENT : Customer Service, Sales & Business Management Group
Main function :
- Managing global export documents handling with quality, accuracy and with best lead time
- To ensure export documents are prepared and sent to customers on time
- To Lead, motivate and develop documentation team members
- To ensure continuous improvement in documentation process and trouble shooting skills
- 50% team management and 50% documents handling
- Immediate superior
Education/Knowledge :
- English Medium educated Graduate with PG Diploma in Export and Import Management or MBA (Supply Chain or International Trade).
- Knowledge about export order fulfilment, international trading and Supply Chain.
- Knowledge about export and import documents in global trade with experience of leading a team.
- Leadership qualities for leading and driving an experienced professional team
- Excellent ability in verbal and written English communication
Experience: 10-16 years experience in customer service functions in reputed organisations preferably in European MNC with last 3-4 years leading and managing a team of 4-5 persons in customer service.
Competencies :
- Lead and own the overall export documents handling process for global customers as a part of O2C process in customer service management
- Implement customer requirements for documents
- Ensure quality and accuracy of all export documents
- Knowledge of Bill of lading or other transport documents in global trade and its checking and approval
- Good knowledge in global trade and Export / Import documentation
- Knowledge of Trade Agreements, Origin rules, Trade Blocks, Tariff and non-tariff measures
- Incoterms and payment terms including Letter of Credits and associated banking rules and preparing documents for negotiation under L/C
- International banking process for export and import
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