Job Description :

The Customer Service Manager is responsible for managing a team of nonexempt Customer Service representatives, providing coaching and development.

Full supervisory responsibilities, contributing to the motivation/development of team through professional leadership. Nature of impact is direct impact by ensuring the quality of the task/services/information provided by self and others and area of impact is primarily on own team.

Qualifications/Requirements :

Graduates with minimum 2 years of work experience in team handling, with overall work experience of 8 years

Position requires: Good understanding of procedures and concepts within own discipline.

Good understanding of how the team integrates with others in accomplishing the objectives of the area.

Information exchange requiring tact and diplomacy is a significant feature of the job.

Good understanding of procedures and concepts within own discipline.

Desired Characteristics :

Demonstrated effective leadership skills & experience leading teams of 15+ personnel

Excellent organization, prioritization, time management skills.

Proven ability to lead and manage multiple projects through to completion with minimal supervision.

Demonstrated ability to handle multiple priorities.

Proven track record of using sound judgment in decision making & problem solving.

Excellent verbal/written communication skills.

Ability to work with multiple levels of management internally and with customers (or clients).

High integrity & ability to handle confidential information. Strong overall business perspective.

Ability to become proficient with applicable Retail Finance systems in order to effectively lead teams.

Creativity and high energy level. Ability to work evening, weekend, holiday rotational work schedules.

The Customer Service Manager is responsible for managing a team of nonexempt Customer Service representatives, providing coaching and development.

Full supervisory responsibilities, contributing to the motivation/development of team through professional leadership. Nature of impact is direct impact by ensuring the quality of the task/services/information provided by self and others and area of impact is primarily on own team.

Bachelor's degree or High School Diploma/GED or a minimum of 2 years- experience in a financial services, collection, operations or customer service setting.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.