Senior Engagement Manager at Pivot Human Capital
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Manager - Customer Service - BFS (1-3 yrs)
- We seek a Customer Service Manager specializing in managing customer and distributor service desks for a leading player in financial services, venturing into wealth management with a focus on innovative and customer-centric tech-driven financial solutions.
Requirements :
- 1-3 years must have worked in AMC support call centre.
- Degree in Business Administration, Finance, Customer Service, or a related field.
- Strong customer service skills, and familiarity with AMC support systems.
- Proficient in training and onboarding processes. Effective problem-solving and coordination abilities
Responsibilities :
- Opportunity to influence key customer service strategies and contribute to business growth and client satisfaction.
- Managing customer and distributor service desks. Leading onboarding processes for customers and distributors.
- Coordinating with RTA and exchanges on transaction issues.
- Running regular training for onboarding. Influencing PnL through customer service initiatives.
- Understanding and managing RTA-related workflows
Work mode : Onsite/Work from office
Work Location : Multiple locations
Number of positions open : 3
CTC : 5 LPA (Negotiable)
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