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05/05 Recruiter
Director at ConsultBae

Views:677 Applications:115 Rec. Actions:Recruiter Actions:0

Manager - Customer Service (3-6 yrs)

Gurgaon/Gurugram Job Code: 211736

Responsibilities

- Lead the call support team in resolving escalations, ensuring prompt turnaround for all service requests with consistent quality.

- Monitor service quality by conducting sample checks on calls and emails.

- Liaise with internal stakeholders and follow up with external customers on all account related requests.

- Maintain accurate records and document all customer service activities and discussions.

- Identify and drive process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.

- Implement customer support processes to enhance customer satisfaction.

- Hire, train and coach team members to ensure continous improvement.

You will be a good fit for this role if :

- 3+ years of prior experience in a customer service role.

- Should possess strong communication, interpersonal, and customer service skills.

- Prior experience in a managerial or supervisory role will be advantageous

- Proactive and out-of-the-box thinker

- Advanced troubleshooting and multi-tasking skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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