MIS Executive at WTG Consultants
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Manager - Customer Service (1-5 yrs)
Primary Responsibilty:
Customer service
- Performance management : Setting goals, measuring performance, and reporting on results
- Process improvement : Developing and improving customer service procedures, policies, and standards
- Communication : Communicating with internal teams and customers, and generating sales leads
- Customer data : Keeping records of customer interactions and processing customer accounts
- Budget management : Overseeing the customer service department budget
- Customer service : Responding to customer inquiries, handling complaints, and providing solutions
- Team management : Hiring, training, and supervising customer service staff
