Proprietor at K & R Enterprises
Views:851 Applications:489 Rec. Actions:Recruiter Actions:11
Manager - Customer Retention - SaaS Product (2-4 yrs)
Manager - Customer Retention
Responsibilities :
- Responsibility for the ongoing support and retention of an assigned base of accounts.
- Monitor health and proactively reach out to accounts based on key metrics/events/triggers specifically those customers that have low adoption.
- Conduct ad-hoc training platform training sessions
- Evaluate customers usage of the BirdEye platform and determine additional ways the customer can successfully leverage the platform features.
- Help customers implement integrations with the BirdEye platform.
- Provide reactive support for accounts that are at risk and escalated account issues.
- Providing onboarding support for additional upsell locations and other situations requiring that type of support.
Requirements
- 2-4 years of experience in a customer facing support/success/onboarding role.
- Customer experience champion.
- Strong oral and written communication skills.
- Consultative approach to account management.
- Deep customer empathy.
- Understanding of SMB space, particularly in the specified vertical.
- Exceptional Saas product knowledge.
- Ability to effectively manage delicate customer situations
- Understanding of competitive landscape.
- Knowledge of Salesforce CRM a plus.
Education:
- Bachelor's degree preferred.
Interested candidate can call on +91 99531 38435 and apply here for further process
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
