Manager - Customer Renewal - SAAS/IT (8-12 yrs)
Customer Renewal - Manager - SAAS/IT- Remote
Experience: 8.0 - 12.0 Years
CTC: up to 26 LPA
Location: Mumbai (Remote)
What are we looking for:
- 8+ Years in Account and Relationship Management roles
- Cloud/ SaaS Experience is a must
- Graduate/MBA with over 8+ years- experience driving account management relationships
- Must have experience in renewal revenue and renewal rate, On-time renewals & Revenue expansion
- Forecasting accuracy with respect to renewal revenue Customer Renewal Manager
- The Customer Renewal Manager is responsible for renewing large volumes of customer contracts.
- This position will focus on achieving a high level of customer renewal & retention through on-time contract renewals for the assigned - book of business- i.e portfolio of customers.
What you will be working on :
- Defining and implementing a playbook for renewal engagement and interface with the customers for the timely renewal of the contracts to achieve the required renewal revenue.
- Negotiate and execute renewal contracts (in partnership with sales, customer success, finance and legal) that align to customer go als
- Prepare and send renewal commercial offers to the customers as per the defined pricing guidelines.
- Collaborate with the Finance and account team for certain specific customer segments for the renewal of contracts.
- Prepare, maintain and report an accurate rolling 90-day forecast of renewals for your territory / assigned book of business.
- Update and maintain accurate customer-related information
- Provide status updates to the respective sales team members on renewal opportunities
- Share the contract renewal related data, information and insights with the customers in a
structured manner based on the renewal calendar.
- Update and maintain important customer data such as platform adoption, consumption, growth, etc., for incorporation into the renewal process.
- Discover and identify upsell/cross-sell opportunities and potential for long-term contracts to maximize customer growth.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
