Manager - Customer Relationship - Voice Process - BFS (0-5 yrs)
The Job Involves:
1. Convert inquiries into sales by answering inbound telephone calls.
2. Understanding multiple products and processes
3. Influencing customers to buy or retain product or service by following a prepared script to give product reference information
Roles & Responsibility:
- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.
- Processing each call / mail / chat in accordance with IL standards.
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
- Maintain Superior quality service by following organization standards
Kindly email your cv
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