Customer Relationship Manager - Premium Sportswear Brand

Hiring professionals for the subject role for a Luxury Retail Brand for Delhi location. Apply Now!!

Details below:

- Designation - Customer Relationship Manager

- Age - Below 30 Years

- Qualification - Graduate/ Post Graduate

- Experience - Min.2 years in leadership role.

- Gender - Male / Female
- Location - Delhi NCR

- English communication is must.

Instruction and Training:

They should provide new and existing sales associates with tips and training to give them a competitive edge on the sales floor, the telephone or the Internet. Sales tips can include help on closing a sale in your particular industry, answers to frequent questions voiced by customers or advice on how to handle problem clients. Sales training focuses on ensuring that your sales associates are able to successfully complete orders or input data into existing computer systems, operate any necessary machinery and follow company policies regarding proper behavior with clients or co-workers. Training focuses on properly orienting an associate with his job; tips focus on improving sales and job performance.

Motivate, Praise, Criticize and Reward:

Must prepared to motivate employees to reach individual sales goals or requirements. Consistently encourage your employees to work better, not harder, when speaking with customers or potential clients. Praise a worker who does a stellar job; use his sale or sign-up as a case study to motivate other associates. Reward the worker in a manner approved by your company. Common rewards include an "employee of the month" distinction, a bonus or small prizes. Do not avoid criticizing employees when you have constructive comments to make on how a worker can improve his sales tactic. Correcting an employee's errors allows him to work more efficiently towards meeting a sales quota or goal.

Job Responsibilities:

- Supports team manager and performs management duties when manager is absent or out of office

- Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary

- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

- Assists management with hiring processes and new team member training

- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

- Communicates deadlines and sales goals to team members

- Develops strategies to promote team member adherence to company regulations and performance goals

- Conducts team meetings to update members on best practices and continuing expectation

- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines

- Ensures company brand materials and physical working spaces meet and exceed company presentation standards

- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

General / Administration :

- Ensures that she displays the high standards of grooming.

- Adhere to the disciplinary requirements of the store.

- Assist SM in training & development of new CFs

Candidates who are interested to make career in retail Sales apply fast for this position.

Contact Person : Kajal Thakur (HR)

Feel free to contact us on the given Contact No.6261409484

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