- Join a well known brand within Fashion

- Comprehensive salary package

- Opportunity for growth and development

- Our client is looking for an experienced and dedicated Customer Relationship Manager.

The Job :

Your responsibilities will include :

- Building and maintaining profitable relationships with key customers.

- Overseeing the relationship with customers handled by your team.

- Resolving customer complaints quickly and efficiently.

- Meeting with managers in the organization to plan strategically.

- Ensuring brand SOPs are followed.

- Understanding key customer individual needs and addressing these.

- Conducting business reviews.

- Knowing your competition and strategizing accordingly.

- Delivering excellent service to ensure high levels of customer satisfaction.

- Motivating the sales team to meet sales objectives by training and mentoring staff.

- Creating business strategies to attract new customers, expand store traffic, and enhance profitability.

- Training, and overseeing new staff.

- Responding to customer complaints and concerns in a professional manner.

- Ensuring store compliance with health and safety regulations.

- Developing and arranging promotional material and in-store displays.

- Preparing detailed reports on buying trends, customer requirements, and profits.

Ideal Candidate :

- You have at least 4 years experience including solid experience in a similar role within Luxury.

- You also have good experience in CRM.

- Prior retail experience in Womenswear & Accessories would be an advantage.

- You are service-oriented with excellent interpersonal skills.

- You are resourceful, driven, and are able to multi-task and manage store operations effectively.

- You are a strong networker & relationship builder.

- You are a strong mentor and coach who builds high performing teams.

- You are highly goal driven and work well in fast paced environments.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.