Manager - Customer Relationship - Real Estate / Construction (Godrej Construction )

1. Meet Customers regularly occupying the facility to understand the issues and expectations. Resolve issues in coordination with the Property Management and Operations team.

2. Interact with clients - representatives for their site visits and respond to specific queries related to techno-commercial and legal aspects.

3. Co-ordinate with the project execution, customer relationship managers and property management team for effective transition and hand over of premises for ongoing operational support for the entire period of legal agreement.

4. Tracking of legal and compliance related requirements between the company and the customer.

5. Coordinate with finance teams for invoicing and timely recovery.

6. Conduct site rounds daily and provide inputs for improvement.

7. Analyze and use customer insights to provide inputs for planning of Company's future projects.

8. Follow up to ensure appropriate action on customer feedback.

9. Coordinate with various internal teams for the improvement initiatives effectively.

10. Assist in conducting client perception surveys and client engagement activities. Follow up for the action subsequent to the surveys to address the concerns raised.

11. To assist in the preparation of Annual Business Plan and strategic Business Plan and monitor performance of ongoing projects with respect to the approved plans.

12. Coordinate with partners and consultants for effective communication with customers.

13. Provide necessary inputs and support whenever any major concerns or disputes are escalated by clients.

14. Support the implementation of process and system initiatives such as; Business Excellence, ERP systems, IMS, Kaizen, etc.

15. Extend the learning to other business of Construction division in terms of Customer Care.

16. Competitor surveys and bench-marking with the best in the industry.

17. Assisting in Transactions for new contracts and the renewal of old contracts.

Essential Experience :

- Minimum 8 years of experience for Graduate with MBA in marketing OR Minimum 6 years of experience for Bachelors degree in Civil Engineering with MBA in marketing

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