HR at Vinks Limited Edition
Views:384 Applications:62 Rec. Actions:Recruiter Actions:13
Manager - Customer Relationship - Real Estate (5-7 yrs)
- Checking of Client's file received from Sales - for proper documentation, payment schedules, sources and approvals.
- Logging the file in ERP to ensure the timelines and correctness.
- Preparing Booking receipt & Demand Letters as per the construction progress and sending to customers.
- Execution & Checking of Client agreements before the same is dispatched to Client.
- Coordinating with banking/ finance team to upload any new payment schedules whenever a new scheme is launched.
- Getting these payment schedules approved by senior management.
- Getting the taxation and payment schedule uploaded in co-ordination with Finance & ERP team.
- Co-ordinating with Legal team/Land acquisition team for the agreements and giving inputs in the final draft.
- Co-ordinating with the technical team for projects area statement/uds and specifications, Inventory and pricing upload in the ERP.
- Handling & Speaking to clients in escalated cases.
- Publishing Monthly Sales MIS to Senior management
- Responsible for timeline set for getting agreement dispatched and demand raise on time.
- Agreements Executions, responsible for post bookings for answering customer queries.
- Achieving financial targets of collections.
- Sending Payment reminder mails before due date and after due date along with interest calculation
- Coordinating with accounts department for payments &Confirming project name & apartment details for the online payments
- Coordinating with legal department, keeping the customers up to date about the progress of the projects.
- Maintaining & updating customer database in ERP system Oracle software &Ramco.
- Preparing Booking receipt & Demand Letters as per the construction progress and sending to customers.
- Coordinating with the technical department (Site) to ensure smooth handing over.
- Create and maintain recurring reports, databases and other tools for timely distribution to internal teams.
- Collaborate with Sales Co-ordinator to provide accurate and insightful data.
- Preparing of clients Allotment letters, Purchase of Land letters, Receipts.
- Preparing of Sale Agreements & Sale Deeds.
- Preparing of Bank Letters (Allotment Letter/Demand letter/NOC) for loan purpose.
- Interact with clients till the registration formalities will complete.
- Maintain project-related records, including contracts and work orders
- Interacting with customers and ensuring that customers are satisfied with business.
- Explain customers who visit office/Site and give presentation on USPs of Ongoing and upcoming Projects.
- Resolve Clients queries and complaints.
- Interact with customers through E-mail, phone call/SMS to remind payments.
- Finding various new businesses opening & arranging promotional programs to get business.
- Convert Lead/ Prospect into a Customer for the Company.