We are hiring a Customer Relationship Manager - Post Sales (Real Estate) for our client.

Qualification: Any graduate

Location: Narsingi, Hyderabad

Experience: 3 - 5 years

Department : CRM Post Sales

Age Criteria : 25yrs to 35yrs

Timings : 10:00 AM TO 6:00 PM

Gender : Male Only

Work type: Work from office

Roles and responsibilities :

- Sending Welcome emails to customers and greeting them through cold call.

- Handling complete customer data and Sales details in the portal.

- Through knowledge about all agreements, Agreement of Sale, Bank documents (TPT, Builder NOC, Demand letter, Sale deed etc...)

- Understanding the Different Bank loan procedures and helping customers with required documents for the loan process.

- Ensure timely collection of revenue from customers / Monthly EMIs Communicate promptly site update or any other information to customers related to the project.

- Responsible for collection of outstanding balances by Collection of payment dues, against demands generated with construction progress.

- Coordinate with customers, Monitoring and informing the progress of the projects from time to time.

- Complete knowledge on the customers concerns regarding their flats and resolve them with coordination with other

- Responsible for maintaining MIS and closely working for Preparation of Final work Report.

- Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory resolution to the query. Cancellations, transfer requests and registration process.

- Analyse data according to customers' balance dues and prepare reports for sending reminders / final reminders /Project updates to customers on regular intervals Uploading customer details in ERP as well as maintaining formats.

- Preparation of MIS reports of Customers (New bookings/ Registration/ Transfers) Set-up and maintain files, records and databases such as Customer information, cell phone and e-mail id lists Coordinating with Sales as well as Accounts department.

- Regular interaction with the customers and resolve their problems for various issues related to the flat.

- Provide a strong customer service experience on the phone and in person Handling difficult and aggressive customers in a professional manner.

- Coordinate with the sales and the accounts team to ensure the sales process is closed successfully.

- Prompt attendance & action to all complaints raised by clients. one single point of contact for post-sale till handing over.

- Planning and providing documents for the registration process.

- Through knowledge about flat handover. Handle complete procedure for handing over the flat to the customer for interior work.

- Managing post booking customer services till delivery /possession stage

Desired candidate :

- Bachelor's degree in any discipline.

- Excellent communication and interpersonal skills with the ability to build relationships and negotiate effectively.

- Solid organizational and project management skills with the ability to multitask and prioritize tasks effectively.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Proficient in Microsoft Office Suite and CRM software.

- Ability to work independently as well as part of a team in a fast-paced environment.

(Interested candidates can share their CV with us or reach us at 9959417171.)

Example: KRISHNA, HR MANAGER, 7 YEARS, 20 20DAYS NOTICE

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Aradhana Sonkar
+91 9959417171