Job Title: Customer Relationship Manager (International)

Job Overview : We are seeking a position based in Mumbai to manage the Internal CRM & Operational activities across some of our existing and prospective customers globally.

Roles and Responsibilities :

- Responsible for managing the International CRM team

- Key account management and providing highest possible level of service to the customer.

- Implementing, Maintaining, monitoring systems in Pre & Post Sales.

- Continuous improvement for processes and tracking efficient management across the team.

- Product pricing

 Responsible for meeting targets by:

- Aligning with the company's long-term vision and developing a growth strategy

- Inclination to acquire new customers and leads conversion.

- Promote the company's products/services addressing or predicting clients- objective.

- To ensure smooth flow of orders.

- Leading the business meetings with existing clients and propose new clientele.

 - Using knowledge of existing processes, and the existing business identifying improvement areas and increasing efficiency of the team

- Quantitative Analysis - should be good with numbers and be able to make sense to come up with business insights.

- Liaising with employees at all levels and functions to provide the required support to the customer.

- Training and development of the team from CRM and managerial points of view for the long term

- May require occasional International travel.

- Custodian and Overlooking the Backend Sales processes:

- Order processing, invoicing, manage contracts, billing and collections.

- Collaborate with all relevant units (production, diamond departments, accounts) for streamlining and monitoring the management of all service orders.

- Market & Competition Understanding.

- Develop, sustain and nurture relationships with partners and internal as well as external customers.

- Understand client needs, develop and deliver products to address customer requirements, seek feedback from clients on services provided, constantly monitor and review quality benchmarks / norms to ensure highest level of customer satisfaction.

Forecasting - Anticipating customer needs and formulating stocking plan with sourcing team for components and finished goods.

Essential Know-how : 

- Deep understanding of customer orientation and ability to meet and exceed customer expectations.

- International experience is a plus.

- A good exposure and understanding of the Jewelry industry are needed.

- Manufacturing, design, or development knowledge is a plus to understand customer needs and propose creative solutions.

- Experience working in a startup is a plus.

- Foreign language knowledge would be an added advantage.

Personal & professional attributes

We work in a new-age manufacturing + office environment which is vibrant, filled with young energy and curiosity led motivation and look for candidates to match similar attributes.

- An intrinsic drive for growth

- Flexible, proactive, enthusiastic, and committed

- Very strong communication skills

- Attention to detail.

- Efficient Problem-solving ability.

- New-age outlook for maintaining customer orientation and good Networking skills.

- Quantitative and analytical ability

- Creativeness and resourceful: implementing newer ways that lead to increased efficiency and optimum use of available resources.

- Excellent presentation and customer relationship skills: An Ambassador for the company in Customer meetings.

- Finally, very open-minded, and entrepreneurial approach: we are currently structuring a new business model and work with new age ideas and thought processes that may seem very contrary to traditional industry practices. No task can be too small.

Qualifications, Professional knowledge and experience

- Graduate in Business/Design/Jewelry. Post graduate qualifications/other certifications are a plus.

- At least 5-7 years of experience from Jewelry Industry with 2-3 years managing a team.

Sal- Neg.

Location - Andheri (E)

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