ICICI Lombard General Insurance is hiring a Customer Relationship Manager-Inbound in Vashi location.

Fresher: 1.75 LPA -12.5K/-(per month)

Experienced: Up to 2.50 LPA 18K/-

Qualification: Graduation Mandatory

Job Type: Full-time

Working Days: 5 days a week

Weekly off: 2 Days a week rotational

Vertical: Service ( CRT-Inbound )

Shift Timing: Rotational Shift

Job Title: Customer Relationship Manager

Department: Customer Relationship Team

Location : VASHI,Navi Mumbai Mumbai

Reports to: Team Leader Customer Support Representative

Age Criteria : 22 -32 yrs

General Description of the Job

The job involves

- Identifying, Handling, and resolving customer queries and concerns while maintaining expected quality as per company on call, chat, or email.

- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and recording logs

- Understanding multiple products and processes

- Influencing customers to buy or retain a product or service by following a prepared script to give product reference information .

- Only local Mumbai candidates are Preferred

Role & Responsibilities :

- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call/mail/chat in accordance with IL standards.

- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- Ability to understand and handle difficult customers

- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

- Ability to achieve stretched targets and able to manage the organization's standards

- Maintain superior quality service by following organization standards

Education Requirements/ Skills

Any Graduate / MBA / Undergraduate

Minimum 1-3 years of relevant experience of domestic/international BPO

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