HR Manager at The Terrace Restaurant & Bar
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Manager - Customer Relationship - Hospitality (0-1 yrs)
Roles and Responsibilities :
- Participate in workforce management
- Track orders for on-time delivery and resolve customer issues
- Carry out ad-hoc duties as assigned by CRD Management team
- Working to department targets (each complaint responded to with 24-48 hours)
- Handle customer complaints, enquiries and feedback via e-mail, chat or phone
- Take judgement calls and manage customer queries and complaints
- Go the extra mile to achieve customer delight
- Ensures all sensitive complaints are accurately reviewed and investigated prior to responding in a timely and professional manner, and that information is properly updated with the appropriate regulator.
- Supports LOB transformation initiatives by building-out the Customer Care/Complaints Program, operational processes, tracking and reporting processes.
- Works with product and technology to define any requirements to build any new functionality or platforms required to manage and track complaints.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
