Recruitment Manager at Flipcarbon Integrated Solution Pvt Ltd
Views:122 Applications:51 Rec. Actions:Recruiter Actions:1
Manager - Customer Relationship - Fintech Firm (3-6 yrs)
Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
- Travel and meet with customers onsite to discover and understand their needs. Coach customers to be product experts and train their teams on Kite
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and provide feedback to the other teams regarding product and service improvements
- Collaborate closely with the Operations team, Tech team & sales team members, support renewals, drive transactions and explore expansion opportunities
- Develop a relationship with the customers which is greater than a transactional association
- Drive the account while aiming to increase usage & the subsequent transactional revenue
- Help drive customer references and case studies
It's essential that you:
- Have 2+ years customer success or account management experience in a SaaS or software company
- Must be a graduate & preferably have an MBA, though not necessary
- Have a proven track record of working in a customer facing role
- Have a high level of accuracy and attention to detail
- Are self-motivated, proactive team player with innovative ideas & flexible approach to inspire customer loyalty and adoption.
- Possess strong interpersonal skills and experience building strong internal and external relationships with a - can do- attitude
- Demonstrate diplomacy, tact, and poise under pressure when working through customer issues
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
