Recruiter at Vellom Infotech
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Manager- Customer Relationship/B2B Sales - IT (2-5 yrs)
Customer Relationship Manager | B2B
- Be the primary point of contact for customers with regards to overall account management.
- Lead the setup and maintenance of the CRM tools and softwares
- Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty, and expanding the company brand.
- Investigate and solve customer problems and handle any and all customer complaints.
- Create and present reports and business reviews to clients including but not limited to: status reports, meeting agendas and minutes, action logs, risk assessments, etc.
- Assist Operations and Accounting on issuing accurate invoice/billing to Customers.
- Facilitate discussions, internal and external, on process efficiencies and drive the program until successful closure.
Qualifications :
- You have a diploma / degree in Sales, Marketing, Business Administration or related field.
- You have solid prior experience in a similar role.
- You have experience in SQL data extraction, overseeing and driving campaigns and projects.
- You are analytical, data-driven and well-versed with Excel.
- You are detail-oriented and thrive in dynamic and fast-paced working environments.
- You possess excellent communication & interpersonal skills.
- You are a strong team player and comfortable working in matrix environments
- Knowledge of CRM softwares and other SaaS based apps eg. Zoho or Hubspot or Salesforce
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
