Female Only Apply

Job description :

Handling the CRE Team.

and below is the CRE team Responsibilties

- Greeting customers at the entrance of the showroom and engaging and treating customers with proper information till the customer is attended by sales person.

- Taking the customers to the sales person counter and making their sitting arrangement comfortable.

- Seeing that the sales person is providing the best possible customer service.

- Assisting the customer in case they are facing any issues during the buying process.

- Taking the feedback from the customers as per the prescribed feedback form and thanking the customer for buying the products & escorting the customers to go to the exit of the showroom.

- Talking to all the customers who are not buying and leaving the showroom & Obtain the exact reasons for not buying any products.

- Making customer calls as per the schedule and recording the call information in a customer call register stated by the CRM manager.

- Analyzing those calls and drawing proper inferences for offering better customer services.

- Making periodical presentation to Management regarding the overall customer call made and the analysis of the feedback.

- Taking both corrective& preventive measures to improve the customer satisfaction level.

- Greeting customers at the entrance of the showroom and engaging and treating customers with proper information till the customer is attended by sales person.

- Taking the customers to the sales person counter and making their sitting arrangement comfortable.

- Seeing that the sales person is providing the best possible customer service.

- Assisting the customer in case they are facing any issues during the buying process.

- Taking the feedback from the customers as per the prescribed feedback form and thanking the customer for buying the products & escorting the customers to go to the exit of the showroom.

- Talking to all the customers who are not buying and leaving the showroom & Obtain the exact reasons for not buying any products.

- Making customer calls as per the schedule and recording the call information in a customer call register stated by the CRM manager.

- Analyzing those calls and drawing proper inferences for offering better customer services.

- Making periodical presentation to Management regarding the overall customer call made and the analysis of the feedback.

- Taking both corrective& preventive measures to improve the customer satisfaction level.

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