Job Title: Customer Relationship Manager (CRM)

Location: Kanpur/Bareilly

Employment Type: Full-time

Number of openings- 2

Salary- 15k to 20k + incentives + perks

Job Summary:

We are looking for an experienced and results-driven Customer Relationship Manager (CRM) to lead and manage our Customer Relationship Executives (CREs). The ideal candidate will have a proven track record in customer relationship management, sales leadership, and team development. The CRM will be responsible for achieving revenue targets through a combination of team management and individual contributions.

Key Responsibilities

- Team Leadership: Lead, mentor, and motivate a team of Customer Relationship Executives to ensure they meet their sales and lead-generation targets.

- Revenue Achievement: Develop strategies to achieve and exceed monthly and annual revenue targets through team efforts and personal contribution.

- Customer Engagement: Build and maintain strong relationships with key clients to ensure repeat business and referrals.

- Sales Strategy: Plan and execute effective sales strategies to promote our services, including pre-wedding shoots, maternity shoots, kids brand shoots, portfolios, event management, branding, and casting.

- Performance Monitoring: Set clear KPIs for the team, monitor performance, and provide regular feedback to ensure continuous improvement.

- Training & Development: Identify training needs for the team and organize skill enhancement sessions to improve sales effectiveness and customer handling.

- Data Management: Oversee the accurate maintenance of customer records, feedback, and sales data in the CRM system.

- Collaboration: Work closely with marketing and operations teams to align efforts and optimize client outreach strategies.

- Reporting: Prepare and present regular performance reports, including sales progress and client feedback, to senior management.

Requirements:

- Educational Qualification: Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).

- Experience: Minimum of 3-5 years of experience in customer relationship management, sales, or team leadership roles.

Skills:

- Proven leadership and team management skills.

- Strong interpersonal and communication abilities.

- Expertise in CRM tools and proficiency in MS Office.

- Target-oriented with a strong sales acumen.

- Analytical mindset with problem-solving capabilities.

Personal Attributes:

- Self-motivated and proactive.

- Excellent organizational and time-management skills.

- Ability to thrive in a fast-paced, dynamic environment.

What We Offer:

- Competitive salary with attractive performance-based incentives.

- Leadership role with career growth opportunities.

- A creative and collaborative work environment.

- Regular training and professional development.