Customer Relationship Manager

We are hiring for the role of Customer Relationship Manager for a leading Real Estate Brand.

Details below:

Brief:

- Salary : 10 k-15 k + incentive + PF + Other medical Allowance

- Location : Bhilai, Durg

- Experience : Fresher/Experience

- Gender - Female only

- Qualification - Graduate, good English Communication must

- Please go through the Job details below

Job Description:

- Proactive source based tracking of leads (both online and offline), rigorous and timely follow-up with potential customers to ensure maximum walk-ins.

- Scheduling appointments with prospective customers and undertaking necessary pre-appointment groundwork pertaining to the customer with regard to their specific profile, needs, concerns, constraints, etc.

- Acquiring relevant product knowledge and communication acumen for effectively interacting with prospective customers (including but not limited to Competitive Advantage Indicators, USPs, Cost-Benefit Analysis, Placement Opportunities, etc.) and tactfully pitching relevant product offerings based on need gap assessment.

- Exercising accurate judgments with regard to the conversion probability of prospects by deploying various filtration mechanisms and accordingly escalating filtered leads to the management for further negotiation and conversion.

- Assessing the impact (relative success/failure) of every source of lead generation at regular intervals and reporting the same to the management with detailed comparisons and recommendations.

- Building, implementing and monitoring proactive customer feedback and grievance resolution mechanisms, defining and executing a systematic communication framework with regard to the escalation and resolution of customer grievances resulting from the aforesaid practice.

- Proactively tracking customer reviews and ratings (online), determining and executing a rapid response mechanism to any negative reviews, comments, etc.

Requesting you to kindly send your updated Profile through the mail.

For any query you can Call or Whatsapp us on - 7987805662 (Bhanu Pratap)

HR- Bhanu
CAREERZ INN Placement Consultancy Pvt. Ltd.

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