Founder at Serving Skill
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Manager - Customer Relationship (0-3 yrs)
A customer relationship manager (CRM) is responsible for building and maintaining positive relationships with customers to ensure their satisfaction and retention.
Their responsibilities include :
- Customer service : Responding to customer inquiries and complaints, and addressing issues quickly
- Customer experience : Identifying ways to improve the customer experience and providing feedback to relevant teams
- Customer data : Analyzing customer data to identify patterns and insights
- Customer segmentation : Identifying key customers and segmenting customers using specific criteria
- Collaboration : Working with other departments to optimize the customer experience
- Sales and marketing : Identifying new sales opportunities and participating in product development
- Strategy development : Developing, executing, and monitoring strategies to optimize customer interaction
Some skills that are useful for a CRM include :
- Negotiation and influencing skills and Persuasive selling.
