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14/11 Preity Goyyal
Founder at Serving Skill

Views:206 Applications:29 Rec. Actions:Recruiter Actions:0

Manager - Customer Relationship (0-3 yrs)

Navi Mumbai/Mumbai Job Code: 352046

A customer relationship manager (CRM) is responsible for building and maintaining positive relationships with customers to ensure their satisfaction and retention.

Their responsibilities include :

- Customer service : Responding to customer inquiries and complaints, and addressing issues quickly

- Customer experience : Identifying ways to improve the customer experience and providing feedback to relevant teams

- Customer data : Analyzing customer data to identify patterns and insights

- Customer segmentation : Identifying key customers and segmenting customers using specific criteria

- Collaboration : Working with other departments to optimize the customer experience

- Sales and marketing : Identifying new sales opportunities and participating in product development

- Strategy development : Developing, executing, and monitoring strategies to optimize customer interaction

Some skills that are useful for a CRM include :

- Negotiation and influencing skills and Persuasive selling.

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