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28/11 Aswini Moorthy
Talent Acquisition Role at Mintskill

Views:16 Applications:5 Rec. Actions:Recruiter Actions:0

Manager - Customer Relationship (0-2 yrs)

Navi Mumbai Job Code: 301751

Hiring a Customer Relationship Manager for a Leading General Insurance Company.

Caller CTC Range Net In hand monthly

Fresher: 1.75 LPA 12.5K/-

Experienced: Up to 2.50 LPA 18K/-

Qualification: Graduation Mandatory

Job Type: Full-time

Working Days: 5 days a week

Weekly off: 2 Days a week rotational

Vertical: Service ( CRT-Inbound )

Shift Timing: Rotational Shift

Job Title: Customer Relationship Manager

Department: Customer Relationship Team

Location: VASHI, Navi Mumbai Mumbai

Reports to: Team Leader Customer Support Representative

Age Criteria: 22 -32 yrs

General Description of the Job

The job involves

- Identifying, Handling, and resolving customer queries and concerns while maintaining expected quality as per company on call, chat, or email.

- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and recording logs

- Understanding multiple products and processes

- Influencing customers to buy or retain a product or service by following a prepared script to give product reference information

Role & Responsibilities :

- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an -appropriate level of information to determine the nature of the query/request and action required. Processing each call/mail/chat in accordance with IL standards.

- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- Ability to understand and handle difficult customers

- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

- Ability to achieve stretched targets and able to manage the organization's standards

- Maintain superior quality service by following organization standards

Education Requirements/ Skills

- Any Graduate / MBA / Undergraduate

- Minimum 1-3 years of relevant experience of domestic/international BPO

- Strong interpersonal, problem-solving skills and verbal and written communication skills

- Strong computer knowledge and technical skills

- Typing speed of 30 to 40 wpm.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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