Talent Acquisition Role at Mintskill
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Manager - Customer Relationship (0-2 yrs)
Hiring a Customer Relationship Manager for a Leading General Insurance Company.
Caller CTC Range Net In hand monthly
Fresher: 1.75 LPA 12.5K/-
Experienced: Up to 2.50 LPA 18K/-
Qualification: Graduation Mandatory
Job Type: Full-time
Working Days: 5 days a week
Weekly off: 2 Days a week rotational
Vertical: Service ( CRT-Inbound )
Shift Timing: Rotational Shift
Job Title: Customer Relationship Manager
Department: Customer Relationship Team
Location: VASHI, Navi Mumbai Mumbai
Reports to: Team Leader Customer Support Representative
Age Criteria: 22 -32 yrs
General Description of the Job
The job involves
- Identifying, Handling, and resolving customer queries and concerns while maintaining expected quality as per company on call, chat, or email.
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and recording logs
- Understanding multiple products and processes
- Influencing customers to buy or retain a product or service by following a prepared script to give product reference information
Role & Responsibilities :
- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an -appropriate level of information to determine the nature of the query/request and action required. Processing each call/mail/chat in accordance with IL standards.
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle difficult customers
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
- Ability to achieve stretched targets and able to manage the organization's standards
- Maintain superior quality service by following organization standards
Education Requirements/ Skills
- Any Graduate / MBA / Undergraduate
- Minimum 1-3 years of relevant experience of domestic/international BPO
- Strong interpersonal, problem-solving skills and verbal and written communication skills
- Strong computer knowledge and technical skills
- Typing speed of 30 to 40 wpm.
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