Team Lead - Recruitment at Webmatrix Technologies
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Manager - Customer Experience - SaaS (3-4 yrs)
- 3+ years of managing Customer Success function in a tech/SaaS product company
- Excellent written and verbal communication skills. You love to build relationships with people
- A startup mentality with a bias to action and the ability to flex in a fast-paced environment
- Enjoy talking about technical concepts, have great analytical skills, and would be comfortable explaining how works to a range of audiences
- Can empathize with users and quickly grasp the issues they refacing
- Enjoy the puzzle of solving open-ended problems
- Excited by working with a product that is constantly evolving
- Content creation experience including case studies, knowledge base, Client FAQs and video storytelling
- Understands the nuances of customer marketing
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