Talent Acquisition Specialist at Ginger Partners
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Manager - Customer Experience - Real Estate (3-7 yrs)
Ginger Partners is Hiring for a Leading Real Estate Company in Mumbai.
Position: Customer Experience Manager
Location: Mumbai
Job Overview:
We are currently seeking a dynamic Customer Experience Manager to lead and transform the end-to-end customer journey for our client's upcoming luxury real estate projects. This pivotal role focuses on integrating high-touch hospitality with cutting-edge technology to create the most distinctive customer experiences in the industry.
Key Responsibilities:
- Design and implement comprehensive customer experience strategies from lead generation to post-delivery, ensuring a seamless and luxurious service continuum.
- Oversee all customer interaction touchpoints, maintaining consistency and high standards across various channels.
- Develop and refine service offerings through continuous customer feedback and innovative engagement practices.
- Employ modern technologies such as CRM systems and AI-based tools to personalize and enhance customer interactions.
- Collaborate with cross-functional teams to ensure that customer experience aligns with the overall business objectives.
- Manage post-delivery services to uphold the company's reputation for quality and customer care.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality Management, or related field.
- At least 3 years of experience in customer experience roles, preferably within the luxury retail, hospitality, or high-end real estate sectors.
- Demonstrated ability to manage comprehensive customer journeys and customer-centric strategies.
