We are hiring for the role of Customer Experience Manager (Inbound process). PFB the Job details:

Brief :

- Salary Package: up to 3 Lakhs per annum (Additionally, Good Incentives + PF + Medical Benefits + Annual Bonus)

- Gender: Male / Female

- Age Bar: upto 32 years

- Fresher's and Experienced candidates

- Any Graduate / Post Graduate

The job involves :

- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.

- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

- Understanding multiple products and processes.

- Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

- Roles and Responsibilities :

- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.

- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- Ability to understand and handle irate customers

- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

- Ability to achieve stretched targets and able to manage the organization standards

- Maintain Superior quality service by following organization standards

Desired Candidates : 

- Typing speed of 30 to 40 wpm

- Minimum 1-3 years of relevant experience of Domestic/international BPO (Preferred)

- Freshers can also apply who is energetic and flexible to work

- Strong interpersonal, problem-solving skills and verbal and written communication skills

- Basic computer knowledge and technical skills

Please share this information with your friends or colleagues who are looking for the job and are comfortable with the profile.

Please contact Komal Gupta in case of any query on Contact Number: 9285100241 or Landline: 0788-4091008

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