- Development & Progression

We are hiring for retail business which is Redefining Grocery Shopping.

The Job Key responsibilities areas :

- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers.

- Guiding the marketing and branding teams to align with the larger customer experience strategy.

- Building and managing a team of customer experience specialists with expertise in customer delight.

- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team.

- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels.

- Improving NPS and Brand Loyalty of customers by conducting regular audits.

- Helping in transforming the operations/ process for better customer satisfaction experience

Ideal Candidate Key Competencies :

- Good communication skills, Experiential teaching skills

- Excellent interpersonal skills and verbal and written communication skills

- Good networking skills on LinkedIn and other social media platforms.

- Good analytics skills

- Good problem solving skills and innovative thinking in terms of product growth

- Working knowledge of Google spreadsheets, Microsoft Word and Gmail

- Adept researching and problem-solving capabilities

- Someone who thrives in a collaborative, teamwork environment

- Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.