Recruiter at M/s Ealamiun Resource India Pvt Ltd
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Manager - Customer Care - Quality Care Team (5-6 yrs)
Position:- Quality Care Manager / Customer Care Manager
Location: Calicut
Preference: Female
Ctc: 3,60,000 PA
Qualification: GRADUATE( should be fluent in English)
Experience: 5 years in customer-facing
Employment Type - Full Time, Permanent
JD:
- The quality Care Manager heads the quality care Team.
- Ensure all sales operations are aligned with channel values & guidelines
- Take corrective action to improve quality of sales standards
- Ensure all enablers are in place to provide a delightful experience to all customers throughout the customer journey
Required Candidate profile
- Good communication & interpersonal skills
- Must be a female candidate
- Candidates with customer handling experience from automobile industry are preferable
- Work location is Calicut
- QCM needs to ensure all sales operations at the dealership are aligned with ARENA channel values and guidelines.
- QCM needs to ensure all enablers are in place to provide a delightful experience to all customers throughout the customer journey.
- QCM also needs to take corrective action to improve the quality of sales standards.
Job Type: Full-time
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