Key Result Areas:

Key Result Areas Supporting Actions :

- Generating leads and developing business

- Build a pipeline of leads by interacting with insurers, Third Party Administrators (TPAs) and past contacts, and carrying out coldcalling

- Share pipeline for next 3 months with manager, and discuss strategy for target accounts

- Fix appointments with potential client and go for meetings

- Understand details around client need, existing policy terms and portfolio information

- Gather information from online sources and from the client (eg. policy document), and share with the placement and quotes team 

- Study the gap analysis report to understand business risk, and present the same to the client

- Upload terms and policy requirements on the QMS system to share with the quotes team

- Present the Quotes Comparison Report (QCR) to the client

- Negotiate terms and premium amount with the insurers, as required

- Collect and document feedback from the client, in cases that the business is lost, and maintain tracker for next year

- Share final terms with the quotes team, and collect the premium payment cheque from the client

- Send the cheque to the insurer, and upload a scanned copy on the QMS system

- Ensure that the insurer shares a signed stamped copy of the cheque

- Ensure a held cover letter from the insurer is received for interim cover, as required in different cases

- Fill the sales template on the system and attach important documents to share with the operations team for booking the revenue

- Follow up with the insurer for the policy document

- Share the final policy document with the client after scrutiny by the quotes team, and upload a copy on the system

Client Servicing & Cross Selling : 

- Draw-up an annual calendar for value-add activities in consultation with the client (starting with policy awareness)

- Respond to escalations (eg. for endorsements, claims settlement,queries, new business or other issues) received from clients in aprompt manner

- Share contact details with client for relevant stakeholders at ABIBL along with the escalation matrix

- Liaise with the insurer and claims team for facilitating claims settlement, or other stakeholders for ensuring quick resolution of the issue

- Collaborate with the retention team for a smooth transition of the client

Key Stakeholder : 

Relationship Management : 

- Build and maintain relationships with key stakeholders at the insurance companies to ensure competitive quotes are received in a timely manner

- Visit insurance companies regularly to ensure continuous engagement with different stakeholders

- Keep abreast with the new products in the market, along with an understanding of the lines of business currently being focused on by the insurers

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