Recruiter at Brillar Technologies
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Manager - Client Success - SaaS Startup (1-4 yrs)
Manager- Customer Success - B2B SaaS Product Startup
Our client is a fast growing, funded startup in HR tech domain looking for a Customer Success Manager.
The role:
- Empathize with each and every aspect of the customer experience, putting customers needs first.
- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.
- Spot opportunities for improvements to the product and work with the product team to drive and implement them.
- Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams.
- Partner with sales team for up selling and renewals, and increase the revenue per customer.
- Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster.
Requirements:
- Experience in sourcing for IT product companies (directly or at consulting firm)
- Must be fluent in English with excellent written and communication skills.
- Strong analytical aptitude.
- Self motivated and proactive team player to inspire customer loyalty and adoption.
What you get:
We work with most of the top MNCs and tech unicorns which makes it a great opportunity to learn and interact with our elite clientele, which is rare in most startups
Being part of a small team, you will work directly with the founders and have good transparency into the business strategy, and get to see how a business is built.
We offer very competitive compensation as well as complete job and financial stability.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
