For CRM

Clients Relationship Manager

Location Pune

Experience-10-12years

Key Responsibilities :

This position is responsible for building dedicated key account relationships with customers. Responsible for MIS, monitoring all documentation, agreements and registrations as well as monitoring/ follow-up for payments and collections in the specified projects. Team Handling/ Supervision experience is mandatory, Timely customer query resolution, Monitor Sales receivables collections and active follow-ups Completeness and comprehensiveness of data and documentation, Productivity of Back Office/ customer care team, Timely dispatch of documents.

- Candidates having an experience in Real Estate Industries knowing RERA documentation are preferred for this position.

- For dealing with customer complaints, queries and information requests giving logical and satisfactory end to the process.

- Ensuring that both an appropriate and adequate investigation takes place in all cases, this includes the recording of all communications between the various parties and all information taken into consideration.

- To train and update the customer care/ telemarketing executives with complete project information. Coordinating with Sales Executive for the bookings, Walk-in and Telephonic inquiries.

- Ensure timely receipts and scrutiny of the documents required for booking, allotment and agreement creation from the customers and To ensure that the collection targets are met.

- Coordinate for Preparing the Sale of Agreement and getting it stamped and Registered by coordinating with the clients and the consultant who does the Registration.

- Coordinating with bankers for initial approval of projects and coordinating with the Home Loans from the various banks or bankers agent.

- Follow up for the payments & documents that are due from the customers and maintaining excellent service quality at the point of inquiry and follow-ups.

- To ensure that all the records are properly maintained and easily accessible. To feed-in data in the appropriate system and report promptly on the shortfalls in inquiries that may lead to a shortfall in overall performance of the team.

- To ensure that follow-up schedules and deadlines are met, assist in providing the final possession of the flat to the buyers.

- Prepare daily, weekly, monthly statistical reports as appropriate.

- Maintain good customer relations provide for effective and efficient after sales service

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.