Freelancer Recruiter at Freelancer Consultant
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Manager - Client Relationship Management - Real Estate (2-8 yrs)
- 2-8 years (Must from the construction industry)
Required Skills :
- Relationship Manager
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is an advantage
- Strong understanding of CRM systems and tools
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
Key Responsibilities :
- A CRM Manager serves as the link between the company and its customers to build and strengthen relationships, which ultimately helps increase sales and land repeat business.
- They find ways to improve the experience of and better serve customers, and they manage customer satisfaction, which sometimes includes damage control.
- When a client has a negative experience, the CRM Manager helps smooth things over to retain the customer.
- They work with various departments to help attract and retain new clients as well as improve what the company offers to customers.
- CRM Managers use data to analyse customer satisfaction and market research to identify the latest strategies to improve customer relationships.
- Create plans to address clients' business needs
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g., sales, engineers, senior management) to address customers' need
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
