Director at Green Arrow Consultancy Recruitment Agency
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Manager - Client Relationship Management (3-5 yrs)
CRM Manager
Location : Agra
Qualification : Graduate
Experience : 3 to 5 Years
Annual CTC : upto 5 LPA
Job Requirement :
- Minimum 4 years of Managerial experience in Handling CRM Team.
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with Publishing & Newspapers industry is a plus.
- Excellent communication and problem-solving skills.
- Proficiency in English (writing and speaking)
- This role is work from office only.
- This role is extremely urgent.- Want candidates who can join within a week
Your Responsibilities :
- Capable to manage the team of 6 CRE offline and online both.
- Provide proper training to team members and help them to resolve the queries if Escalated.
- Ensure every customer queries should be responded in a time, via calls WhatsApp and emails.
- Identifying customer needs and helping customers with the best suitable solution. To engage, retain and improve customer service experience.
- Resolve/Report customer issues by liaising with the internal team.
- Draft responses for different types of customer issues.
- Gather customer feedback and share with our Product, Sales, and Marketing teams.
- Create a report of weekly complaints on calls and social media and reach out to provide permanent assistance.
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