Key Responsibilities:

Collaboration with Internal Teams:

- Work closely with sales, account management, and product teams to ensure client needs are prioritized and met.

- Provide feedback to internal teams based on client input, helping to shape future service offerings and improvements.

Client Relationship Management:

- Serve as the primary point of resolution for key clients, building and maintaining long-term relationships.

- Understand client needs, expectations, and business objectives, ensuring they align with company offerings.

- Proactively engage with clients to identify opportunities for upselling or cross-selling additional services.

- Address client concerns promptly and effectively, ensuring issues are resolved in a timely manner.

Client Support:

- Oversee the client onboarding process, ensuring a smooth transition and clear communication between departments.

- Provide regular updates and status reports to clients, ensuring transparency and confidence in our services.

- Coordinate with internal teams (sales, support, operations) to ensure the timely and successful delivery of services.

Client Retention & Delight:

- Conduct regular client check-ins, surveys, and meetings to assess satisfaction levels and gather feedback.

- Develop and implement strategies to improve client satisfaction, loyalty, and retention rates.

- Track client performance and service delivery metrics, addressing any discrepancies or challenges.

Reporting & Analysis:

- Prepare and present detailed reports on client relationships, engagement levels, and feedback.

Qualifications & Skills:

- Education: Bachelor's degree in Business Administration, Marketing, Communications, or related field (preferred). Masters preferred.

Experience:

- Minimum of 3-4 years of experience in client relationship management, account management, or customer service.

- Previous experience in dealing with high-profile niche clientele in sectors like gifting, merchandising, event management, hospitality etc.

Skills:

- Excellent interpersonal and communication skills (both verbal and written).

- Strong problem-solving abilities with a client-focused mindset.

- Ability to manage multiple clients and priorities simultaneously.

- Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.

- Strong negotiation and conflict-resolution skills.

Personal Attributes:

- Ambitious, Self-motivated and proactive.

- Passion for delivering excellent service.

- Detail-oriented and highly organized.

- Ability to work well under pressure and handle difficult situations with professionalism.

Desirable Qualifications:

- Knowledge of gifting and merchandising trends and best practices.

- Experience in interacting with HNIs, high-profile, niche clientele.