HR Executive at Keiretsu Advisory Services
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Manager - Client Relationship (1-2 yrs)
JD OF CRM :
Experience - 1 to 2 Years
Only Female Candidates preferred
Qualification - Graduate
Location - Manesar , Gurgaon
Salary- 25K (3 LPA) to 30K (3.6 LPA)
A CRM (Customer Relationship Management) Executive is responsible for managing and improving the interactions between a company and its customers.
Their role typically involves :
Customer Data Management :
- Maintaining and organizing customer information in CRM systems to ensure it is accurate and up-to-date.
- Customer Communication : Overseeing communication strategies, including emails, phone calls, and social media interactions, to ensure consistent and effective engagement.
- Sales Support : Assisting the sales team by providing customer insights, managing leads, and tracking sales performance.
- Marketing Campaigns : Collaborating with marketing teams to design and execute campaigns aimed at customer acquisition and retention.
- Customer Service : Addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.
- Reporting and Analysis : Generating reports on customer trends, campaign effectiveness, and overall CRM performance to help guide strategic decisions.
- System Management : Ensuring the CRM software is functioning properly, implementing upgrades, and training staff on its use.
