Talent Acquisition Executive at Talent Scout Management Solutions
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Manager - Client Relationship (0-5 yrs)
Roles and Responsibilities :
- Develop and implement customer relationship management strategies to improve customer satisfaction and loyalty.
- Act as the primary point of contact for customer inquiries and concerns, ensuring timely and effective resolution.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Collaborate with sales, marketing, and product teams to develop and execute customer - retention programs.
- Create and maintain comprehensive customer profiles to better understand their needs and preferences.
- Monitor customer interactions and transactions to ensure a consistent and positive experience.
- Develop and deliver training programs for customer service representatives to enhance their skills and knowledge.
- Prepare regular reports on customer satisfaction metrics and present findings to senior management.
Requirements :
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in customer relationship management or a similar role.
- Strong understanding of CRM software and tools.
- Excellent communication and interpersonal skills.
- Ability to analyze data and derive actionable insights.
- Strong problem-solving skills and the ability to handle difficult situations with professionalism.
- A customer-focused mindset with a passion for delivering exceptional service.
