Company Profile :

- It is a fast growing technology startup in healthcare sector, headquartered in Delhi with offices in 6 other Indian cities. Our vision is to transform every clinic and hospital into a - Smart Clinic- and - Smart hospital- . We are bringing latest technologies in internet, mobile, artificial intelligence and IoT to every doctor and patient through SaaS based offerings.

- Indian Healthcare System comprises of interactions between 3B patients, 800K doctors, 900K pharmacies,100K labs and 700k It representatives every year. 99% of these interactions happen in the offline world as the industry heavily relies on relations and trust. These interactions are mostly on paper or verbal. The lack of data trail inhibits innovation and leaves the system slow and inefficient as patients waste hours dealing with service providers. Poor doctor-patient ratio has made doctors reluctant to adopt anything that slows them down.

- Our healthcare system was struggling to incorporate any technology that would change the doctor's behavior. To solve this challenge, a team of serial entrepreneurs came together to build It - a platform for doctors and healthcare service providers to collaborate and provide a single window experience to the patients.

With the policy of zero habit change for stakeholders, It believes in developing technology that blends with the existing ecosystem. We have a doctor-first approach as we believe that doctors sits at the centre of the entire healthcare value chain and play the most crucial role in the industry.

It is backed by best of the venture capitalists and angel investors and is fast expanding across Tier 1 and Tier 2 cities.

Role: Client Success Manager

Number of Positions: 15

Job Summary:

Candidate would be joining a team experienced in Healthcare.

Roles & Responsibilities :

- Onboard the client and deploy all the required devices and install software by taking help of Central & other Team.

- Regular visits to our existing clients and resolving their issues by coordination with different departments

- Strategizing and executing all account related initiatives ranging from activation to operational troubleshooting.

- Communication with upper management to develop strategic operation goals, developing strategic - long-range plans to achieve strategic objectives.

- Maintaining a strong relationship with Doctors and other Healthcare Professionals by being the face of the brand in that community.

- Issues resolution taking feedback from clients for strong relationship with them and generating references for ensuring the future business.

- Maintain & optimize end to end operation for smooth running.

- Timely collection of payments and maintain the 100% compliance at client & company level

Job Requirements:

- Good in Process Execution

- Flexibility & Adaptability to a fast-paced working environment

- Good in Problem Solving

- Eager to learn

- Good Decision Maker

- Keen Interest in Technology

- Sincere & hard working

- Good Commercial & Analytical Skills.

- With proven negotiation skills and effective communication skills

Location : Delhi-NCR

Salary Range : INR 6-8 LPA Reimbursement: over and above fixed CTC

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