Co - Founder & CEO at Toran Global
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Manager - Channel Service - International Business - Automotive (5-8 yrs)
The role would require travel & close interface with the distributors to provide extensive after-market support & direction, ensure high level of distributor & customer satisfaction (thru joint working with distributor team).
- Work as first Interface between distributor and company for all technical queries, parts queries & orders, customer issues, warranty analysis & decisions, etc. .
- Ensure Implementation of various processes and guidelines related to EOR, service, warranty, customer satisfaction measurement, parts availability etc at distributor's primary and secondary network
- Regular audits and corrective action implementation related to distributors- primary & secondary infrastructure and above processes
- Guiding distributor on technical support and troubleshooting
- Regular visits to market & end customers to assess product and support level of distributor
- Assess competency gaps of distributors- service & parts team and initiate corrective actions
- Implementation of various Field Activities like:
a. Vehicle Inspection Camps
b. Training to Dealer's Mechanics
c. Training to Customer's Mechanics- Institutions & Fleets
d. Training to Body Builders
e. Customer Meets & Education
- Key Customer Interaction
- Design and implement Innovative solutions to improve distributors- service penetration and reach
- Formulating spares business plan and ensuring desired levels of spares penetration
- Collecting regular market intelligence related to competition service Initiatives, product and service benchmarking
The role would entail extensive travel in the assigned overseas country/ territory
Regions to be handled: Nepal, Bangladesh & Africa
Must Have:
- Experience in any one of the international locations
- Auto experience
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