Role and Responsibilities :

- Develop and maintain professional relationship with top management and middle management of shipping lines / CFS / Various trade and business associations.

- Responsible to find new business opportunities from shipping lines.

- Lead and manage operations department and responsible for smooth running of department.

- Will be required to interface with various internal IT, Marketing and Analyst teams as well as with - external client teams.

- The person is responsible for the operations and execution throughout the product lifecycle, including: gathering and prioritizing product and stakeholders requirements along with product manager.

- Establish relationships with key internal stakeholders like to deliver the right results to the end customer.

- Monitor daily operations and mitigate risks.

- To generate new ideas along with the product team.

- To ensure near zero failures in operation of the portal.

- Build and manage relationships with stakeholders.

- To assimilate huge amounts of information from various stakeholders and liaise with product/IT team.

- Follow analytics, systems and data management capabilities, including metrics and reports.

Qualifications and Key Requirements :

- MBA from a reputed institute.

- Minimum of 3 years- experience in the field of Key Accounts Management / Business Development / Business Operations, preferably in Freight Forwarding, Shipping or EXIM or Logistics.

- Understanding of the Indian shipping and Logistics Industry or ability to learn quickly.

- Excellent project planning, change and time management capabilities.

- Hands-on and keen eye for detail with ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation formats.

- Positive, proactive attitude with a will to deliver quickly, adhering to tight deadlines and excellent analytical skills to analyze and fix problems quickly.

- Technical background preferred but not necessary.

- Strong communication and interpersonal skills; ability to work across teams with geographically remote team members.

- Must have strong writing skills. Writing sample will be required.

- Strong presentation skills that can keep large audiences engaged.

- Should have a good grasp of software analytics and which metrics matter for the business.

Excellent teamwork skills.

- Proven ability to influence cross-functional teams without formal authority.

- Must be able to travel 30% of the time within the city.

- Fluency in the local language highly preferred.

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