Business Support Manager at Snaphunt Pte. Ltd.
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Manager - Business Development - IT Services (0-5 yrs)
-Regional Role
-Opportunity within a company with a solid track record of performance
-Work alongside & learn from best in class talent
-Strong opportunities to progress your career
Our client has emerged as one of the best IT companies in India. Our unique and versatile services help businesses to become a brand in the competitive market. Our highly trained professionals bring innovative and creative ideas, irrespective of the industry or sector. From website designing to Search Engine Optimization, we have various services for your business.
The Job
You will be responsible for :
- Developing and managing a portfolio of Key Accounts.
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
- Coordinating pre-sales and post-sales follow up.
- Achieving and exceeding weekly and monthly KPIs.
- Building strong and collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor feedback.
- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
- Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
Ensuring the correctness of customer data and manage any data cleansing activities.
- Continually testing and refining campaigns to gain insight and maximise usage and uptake.
- Providing support on any requests or issues pertaining to CRM.
- Identifying opportunities for new business development through following up on leads and conducting research on target clients.
- New business generation by meeting potential clients to understand needs and providing relevant solutions.
- Managing the sales process to close new business opportunities.
- Building strong relationships with the existing portfolio of clients.
- Meeting and exceeding weekly and monthly activity and revenue targets.
- Delivering effective sales skills trainings to the sales teams.
- Coaching sales teams and helping them in applying training content to real life situations.
Ideal Candidate :
Skills Required :
- You have at least 1 year experience ideally in Business Development / Account Manager (B2B) or CRM Manager within IT industry.
- You have prior experience in dealing with Distributors.
- You possess solid expertise in Direct Sales.
- Experience within Multi-country Sales, Sales Training, would be a strong advantage.
- Experience within Professional Services would be a strong advantage.
- You have solid experience in a regional role ideally including experience covering Japan, China, Southeast Asia and Rest of Asia.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments
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