-Key Responsibilities: -

- Creating field infrastructure for collections portfolios for a specific location.

- End to end vendor management: vendor onboarding, performance tracking,vendor level capacity planning & controls, vendor billing and validation.

-Building, coaching and mentoring the field team; identifying team goals and evaluating team progress.

- Responsible for day-to-day collections field operations with holistic improvement of the credit portfolio in the allotted area by improving overall collections.

- Deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & NPA projections

- Maintain and communicate detailed reports to track performance against plan

- Ensuring highly customer centric field collections to deliver high standards of customer experience.

- Aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency

- Examine strategic performance, spot emerging opportunities and identify threats/blockers at business, location & product level.

- Look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for future.

- Work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience.

- Provide early warning feedback on fraud / default indicators to risk team.

Qualifications and Skills :

- 2 to 4 years of field collection experience in financial services

- The required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns

- The ability to manage teams with approaches towards coaching and training your team members

- Clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product

- Ability to manage collection business partners at regional level and hence have relevant competencies and language expertise

- Should be able to deliver under high decibel targets & also be open to travel as per business requirement

- Adequate understanding of collection tools including but not limited to NPA tools, legal actionable etc.