Business Support Manager at Snaphunt Pte. Ltd.
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Manager - Admission Sales - Education (0-5 yrs)
- A role that offers a breadth of learning opportunities
- Attractive Salary & Benefits
- Fantastic work culture
The Job
You will be responsible for :
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
- Achieving and exceeding weekly and monthly KPIs.
- Building strong and collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor feedback.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
- Supporting the sales team key planning and operations tasks to support the overall objective of the business.
- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
- Delivering effective sales skills trainings to the sales teams.
Ideal Candidate :
Skills Required :
- Should have at least 1 year experience within a Customer Service, Sales (B2C) or Sales Operations / Support role, ideally within the Event/ Conferences industry.
- Experience within Area Sales, Community Management and Sales Training would be a strong advantage.
- Should possess excellent interpersonal as well as written and verbal communication skills.
- Must be a strong team player who can manage multiple stakeholders
- Must pay strong attention to detail and deliver work that is of a high standard
- Should be a strong networker & relationship builder
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